Ordering & Terms

• Download our Music Folder Catalog (PDF) and Order Form (PDF) to get started.
• To place an order, School Mate® requires a completed and signed order form and ALL material, including logos and any custom material. Our terms supersede any terms of a PO or written bid. We do not accept POs without our order form.
• Foreign orders are not accepted. School Mate® reserves the right to deny orders for just cause.
• Multiple orders cannot be combined for volume discounts.
• Customer warrants that releases have been obtained to reproduce any copyrighted or trademarked material submitted with order. If Customer furnishes custom material, the Customer shall hold School Mate® and its subsidiaries harmless against claims, suits, costs, damages, judgments, attorney fees, license fees, settlements, or expenses incurred, claimed, obtained, or sustained by third parties, whether for intellectual property infringement (including copyright and trademark infringement), dilution, misappropriation, or otherwise, because of the manufacture, use, marketing, or sale of folders.
• The parties agree that the validity, construction, and performance of the order form shall be governed by the laws of the State of Nebraska. The Customer hereby irrevocably submits generally and unconditionally to the jurisdiction of any court of competent jurisdiction in Nebraska for any dispute concerning or related to the order. The Customer further agrees that any action arising from the terms of the order shall be filed exclusively in a court of competent jurisdiction in Nebraska. Customer further consents to venue in Nebraska and waives rights to challenge venue in Nebraska.

Payment

• Payment is due 30 days after order is shipped.
• School Mate® reserves the right to require prepayment.
• Accounts 30 days past due will be charged 1.33% interest per month (16% annum) or maximum allowed by law.
• All prices are based on U.S. currency. Entities or persons placing an order are responsible for payment.
• Orders are subject to a 5% overrun or underrun. Customer will be invoiced for the number of folders received, not the number of folders ordered.
• Customer must provide tax exempt form, or customer will be responsible for paying sales tax. The sales tax amount is subject to change upon validation of provided information.
• If order is canceled, Customer will be liable for any actual costs in preparation or production of the order.

Proofing & Errors

• On the order form, provide a proof contact name and e-mail address. If School Mate® cannot contact someone to proof your material, production will be delayed.
• School Mate® will e-mail a proof of any material requiring typesetting or design (front/back cover and pockets). The first proof is FREE; additional proofs are subject to a charge.
• Proofs are sent 1–3 weeks after we receive your order (2–4 days if using Rush Production). You must approve the proof within 3 business days to avoid production delays.
• Customer who repeats a previous order will not receive a proof.
• Errors from inadequate proofing or inadequately submitted material are the Customer's fault, not the fault of School Mate®.
• We are not responsible for changes after folders are in process.

Production

• Production begins the day after a completed and signed order form and all material is received. If any material arrives after the order is received, production will be delayed.
• Normal Production is estimated at 30 business days (6 weeks) from the day after the order is received, as seasonal demands, shortages, or any other reasonable causes can affect it.
• Rush Production is 20 business days (4 weeks) from the day after the order is received. Rush orders incur a 20% up-charge ($75 minimum) on the subtotal. Custom material must be press-ready.
• We are not in production on weekends, holidays, or during our two-week plant shutdown in late December. Shipping time is not included in production time. See details below.
• Proofing delays, changes or corrections to original material, or missing material cause production delays and may incur charges.

Shipping

• Production time does NOT include shipping time. Allow 2–8 business days for delivery.
• Shipping is 10¢/folder for Standard Folders and 15¢/folder for Large Folders, shipped within the contiguous USA. Faster delivery service is available for an extra charge.
• Change orders or production halts will incur extra charges and delay shipping.
• Orders are shipped to one address via UPS ground or truck from Kearney, NE. To prevent shipping delays, School Mate® reserves the right to deny Customer specified carriers or accounts.
• UPS will deliver to the door only. Truck drivers are not required to unload. The Customer may be responsible for unloading items.
• Orders to AK and HI incur additional shipping charges.
• If folders are returned to School Mate® because no one was available to receive the shipment, or if freight is rerouted, the Customer is liable for any extra freight charges.
• School Mate® is not responsible for delays in shipping or receipt of order due to strikes, shortages, heavy seasonal demands, or any other reasonable cause beyond School Mate's® control.
• Folders cannot be returned for any reason.
• Folder damage due to shipping must be reported within 7 days. You must save all packaging, including boxes, for a claim to be made.
• Defective folders, not due to shipping damage, must be reported to School Mate® within 90 days of ship date. School Mate® reserves the right to repair, replace, or credit defective folders.